Customer support

Highly-skilled consultants, webinars, training, a 24/7 Support Hub & more – all the ERP support you need!

ERP support team

The Optyc support team is a highly-trained group of cloud solutions consultants who will help you use your ERP system more effectively. Whether your questions are about day-to-day software support, business processes or “how to”, the team are here to help. They also love to hear your feedback.

Need ERP support?
Log a ticket or access the Support Hub.

Support hub

Access the comprehensive Support Hub for step-by-step instructions on how to a wide range of tasks in your ERP solution. All ERP users can access it at any time. Find what you need, whenever you need it.

Take advantage of a variety of training resources for you and your staff, from training webinars and business guides to eBooks and other learning materials.

In-product help

Within the JCurve ERP and NetSuite solution, you will find an intuitive help function that gives you detailed information on whatever you are looking for. Simply click on the (?) icon throughout the system.

Accounting services

Take the worry out of your accounting using JCurve Solutions’ accounting and bookkeeping specialists. Accounting Services offered include Accounting and Bookkeeping services, Debtor Management, BAS & GST Compliance and Payroll Processing.

Consulting services

Use consulting services to implement best practice into your business. Our consulting services include Implementation, System Customisations, Report Writing and Systems Administration.

Need more users?

You can purchase additional user licenses at any time. Additional licenses are pro-rated in line with your subscription end date, so you only ever have the one annual renewal date.

Upgrade to NetSuite

Once you need more than 20 users, we will work with you through the upgrade to NetSuite’s Mid-Market Edition. As Jcurve ERP is based on NetSuite’s core product, the upgrade is seamless and you do not need to relearn the solution.